Roles and Responsibilites

After so many years in the industry I have learned a lot from an organisations, particularly in the area of roles and responsibilities. It starts with job adverts, if you look at it carefully the jobs adverts particularly at the entry level of the organisation can be defined to the finest level of details with one bullet point at the end which will create a hole in the finite boundary of the responsibilities. At senior level the copy writer and HR managers draft the roles of senior managers, these definitions of the role will be vague and left to interpretations.

Further going into the offer letters , many organisations define working hours to comply with the law of the land and the other hand it expects to do whatever it takes to complete the job. If you read between the lines these two statements are contradicting to each other.

We all accept this as fact of the life and with the sense of no choice.

By this time you may be wondering why this is under the heading "Zero defect". Perhaps you have sensed it if you have read it as a lawyer that the defects are introduced to create a room for "unknown" by the organisation. Rightly or wrongly this is the practice and this is how we start to live in the organisation , get cultured to be part of the "team" formed by professionals accepting defects to bring organisational advantages. With all this , how I am suppose to follow and preach "Zero Defect" policy .

But it confuses me more when one of us start preaching about "Zero Defect" with an example of Japanese success etc.
.............

Any way all these terms are relative and bear different meanings in the ones frame of reference.