Zero defect - is this a new concept?

You are spot on ! this statement is made to make some one feel that he is thinking in the right direction.

We all have learned to expect thing around us to be perfect to our expectation. Our parents expected us to be perfect and always successful in all walks of life. Our expectation has taken us too far to the extent that many of us have replaced the word Defect with Perfect.

On the other hand , I get to read many times that people are surprised , confused and even get depressed to the extend that they start defending the argument that nothing can be perfect or defect free in this world.

The most common defect, I get bugged with is that at work lot of money is spent on the knowledge management systems without allowing any employee to spare a time for making contribution to it. Many time I have picked up projects half way through without even having requirement document singed off and on the other hand organisation is boasting of having perfect PM methodology in place. In project closure review, I have witnessed that lot of energy is put in to the defending the initial state of the project instead of the identifying the defects in the process of implementation the "perfect PM methodology" .

On casual review of the situations in the past, I fail to identify any process issues but the people issues , such as politics , egos are on the top of the list and the "crises" arising out many barriers created by human packs.

In summary every one wants "Zero defect" policy for someone else's delivery and would like to pose a question that are we afraid of something here ?